Stock management for SRCL
SRCL is the leading medical waste company in the UK and Ireland. SRCL is part of Stericycle, the world leader in this industry with 375,000 clients worldwide, and 7,000 employees in the US alone.
Dovetail has completed several projects for SRCL, two of which are highlighted here.
One is an extranet that allows SRCL’s customers to monitor the services provided to them. The site pulls information from various databases and data warehouses to present to the user in an integrated manner. The system is used by customers all over the UK and Ireland.
The second is a desktop application for managing the flow of products through SRCL’s facilities. The system is critical to the day to day running of their Irish operations.
Success and benefits
The systems are a complete success, opening helping SRCL operate more efficiently while empowering their customers to answer most queries themselves. It has led to significant repeat business for Dovetail.
Complete success. Increased customer satisfaction, savings realised dealing with customer queries, improved warehouse efficiency