Consulting, IKEA Kiosks, Ektron upgrade and Gift Vouchers

Author: Mossy Breen

We’ve been working hard with a lot of our existing clients (CIS, IKEA, FSAI & Gift Voucher Solutions). The summer has kicked off and so have a lot of new projects.

Martin has been working with CIS over the past few weeks, he’s been consulting on a technology strategy for their product platform (CISOnline). We plan to integrate cloud-based SAAS platforms with CISOnline which will result in a more efficient business process for CIS, allowing them to manage their ever-growing customer base.

A new Gift Voucher Solutions project has started, with John taking on his first end-to-end project here in Dovetail. He has been working closely with Dawn in GVS. They are doing a total overhaul of the existing system, with an emphasis on improving the Customer Experience (UX) and changing to a responsive design which will work much better on both mobile and desktop browsers.

UML Diagram for IKEA Family Kiosk Platform

Trevor and Tom├ís have been working on a new IKEA Project. This is Phase 2 of the IKEA FAMILY Kiosk project. After two years live with the current implementation, we have analysed, measured and learned. We are now applying this learning to “Phase 2”. We are focusing on customer experience for the IKEA FAMILY member, trying to improve the customer journeys as they use the kiosks. We want to make these journeys more enjoyable, faster and clearer than before.

Greg was working separately on a small IKEA project which will be going live at the end of the month. Greg was also doing a lot of internal work, adding functionality to our customer support portal, and improving our internal reporting system “Hawkeye”. Today is his last day, as he’s taking some time off before heading back to college in September.

I have been floating around a bit, working with John on the User Experience design for Gift Voucher Solutions. I have also started an Ektron upgrade project for the Food Safety Authority of Ireland. We are upgrading their website Content Management System from version 8.0.2 to version 9.1.

This afternoon we’ll be kicking off our summer office party and BBQ. It also doubles as a farewell to Greg and welcome drinks for John. We’re fully stocked with beer and cider, so it should be a fun one.

Dovetail Beer delivery Craft beer delivery aided by Trev’s sweet bike rack.

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