Success by design

We're helping this iconic retailer to deliver innovative services while streamlining their processes.

IKEA is the world’s largest home furnishings retailer, operating in 52 countries. It uses great design and a culture of innovation to fulfill its mission to “create a better everyday life for the many people”.

We help IKEA deliver that mission in several countries across Europe and North America.

The Solution

Since 2012 we have worked closely with IKEA coworkers, finding custom solutions to their challenges.

The focus is always on providing an optimal customer experience while helping IKEA to be as efficient as possible.

Our 24 x 7 support service ensures critical systems are always available.


The Result

  • Tens of thousands of customers across the USA and Europe get their dream kitchens and bathrooms through our appointment booking tools.
  • Custom streamlined sales tools ensure that coworkers and customers enjoy the best possible consultative sales journey.
  • Meanwhile members of IKEA FAMILY, IKEA’s loyalty programme, stay in touch with IKEA and reap the benefits of FAMILY membership through our in-store touchscreen kiosks and our online applications.



Dovetail is part of the IKEA team.
They always act in the best interests of our
projects which builds a lot of trust.

- Paul Martin, Database & Analytics Manager at IKEA Group

Call us!

Whether you have a specific need now or would like to explore, in general,
how custom software solutions might support your progress we'd love to talk.

Request a Callback