This privacy policy explains how Dovetail Technologies Ltd (Dovetail) uses the personal data we collect from you when you contact us or use our website.

What data do we collect?

We collect the following data:

• Personal identification information (Name, email address, phone number, etc.)
• A history of our contact with you: generally emails and phone conversations.

How do we collect your data?

You directly provide Dovetail with most of the data we collect. We collect data and process data when you:

• Email or phone us.
• Complete the Contact Us page on our website.
• Use or view our website (via your browser’s cookies.)

How will we use your data?

Dovetail collects your data so that we can:

• Process your orders and manage your account.
• Provide you with customer service.
• Email you with special offers on other products and services we think you might like.

Dovetail may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Dovetail securely stores your data in two places:

• an industry-leading cloud-based CRM system.
• an industry-leading cloud-based office productivity application suite.

Marketing

We may send you information about our services that we think you might like, and to keep you up to date on Dovetail.

You have the right at any time to stop Dovetail from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@dovetail.ie.

What are your data protection rights?

We want you to be fully aware of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Dovetail for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Dovetail correct any information you believe is inaccurate. You also have the right to request Dovetail to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Dovetail erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Dovetail restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Dovetail’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Dovetail transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@dovetail.ie, or call us at +353 1 4100 774.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Dovetail uses cookies to allow us to understand how you use our website. This information helps us to improve our site.

What types of cookies do we use?

Our website uses Analytical Cookies. These allow us to recognise you on our website and know which pages you viewed so that we know which pages are most useful.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.

Privacy policies of other websites

The Dovetail website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Dovetail keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 July 2019.

How to contact us

If you have any questions about Dovetail’s privacy policy, the data we hold on you, or you would like to exercise any of your data protection rights, please do not hesitate to contact us.

Email us at: info@dovetail.ie

Call us: +353 1 4100 774

Or write to us at: Dovetail, The GEC, Taylors Lane, Dublin 8, D08 C9TX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Dovetail has not addressed your concern in a satisfactory manner, you may contact the Data Protection Commission. Please see https://www.dataprotection.ie/