Dovida, Ireland’s leader in home care, has streamlined its complex international operations by deploying a bespoke Digital Operations Management System (DOMS).
The Challenge
As a premium home care provider, Dovida was already utilising best-in-class software for business functions such as rostering and accounts. However, the success of Dovida's business model and their rapid growth created logistical challenges that standard tools simply weren't built to handle. Coordinating international flights, transfers, and hotels for caregivers moving between countries was becoming an unscalable manual task.
From Manual to Automated
Previously, Dovida’s expert team managed these intricate journeys via Excel and email. While effective for a smaller scale, the volume of data made tracking history difficult and risked overwriting critical details.
The new DOMS solution is designed precisely to match Dovida's successful processes. It integrates directly with Dovida’s existing ERP via API, automating the "missing pieces" of the workflow. It transforms the rotation process from a manual administrative burden into a high-speed digital operation.
Tangible Results
The impact on operational efficiency has been transformative:
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50% Increase in Productivity: Each staff member now manages 50% more caregiver rotations per month.
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Greater Accuracy: By eliminating manual data entry, Dovida has significantly reduced errors and secured a full audit trail of all travel history.
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Faster Turnaround: The system has slashed the time required to issue staff information sheets and travel itineraries.
"Dovida already had excellent systems in place. Our role was to provide the specialised enhancement needed to support their continued growth. This solution ensures their administrative capacity now matches their status as a market leader."
— Trevor Jobling, Dovetail Technologies